Shipping & Returns
Shipping Policy
We want every order with Mora to be simple, transparent, and worry-free. Below you'll find everything you need to know about shipping, delivery, returns, and refunds.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Estimated Delivery
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🇺🇸 United States: 3–5 business days
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International shipping times may vary depending on destination.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package.
Shipping Costs
Shipping costs are calculated at checkout. From time to time, Mora may offer free shipping on selected products or promotional campaigns.
Return & Exchange Policy
We want you and your pet to love every purchase.
If you're not completely satisfied, you may request a return within 30 days of receiving your order.
To be eligible:
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The item must be unused.
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The product must be in its original packaging.
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Proof of purchase is required.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery.
Our team will work quickly to resolve the issue.
Refunds
Once your returned item has been received and inspected, we'll notify you about the status of your refund.
Approved refunds are issued to the original payment method.
Questions?
If you have any questions regarding shipping or returns, feel free to contact us.